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PostPosted: Mon Oct 02, 2017 3:24 am 
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No Longer a Newb

Joined: Mon Aug 29, 2016 1:55 pm
Posts: 11
How long to expect help from support? Our server has been down for a few hours... :/

Ticket is filed btw. Ticket No: GMQ-375AZ

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PostPosted: Thu Oct 05, 2017 10:05 pm 
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What's Frag Mean?

Joined: Fri Jun 17, 2016 2:42 pm
Posts: 239
Response times lately have actually been pretty slow. I have seen them reply pretty quick to some issues, but more often than not I've had about 8-10 hour ticket times, with some stretching well over 24 hours. This has been a very well documented case on the forums, and is the reason I took my ARK hosting to another company. Sad to see a once amazing host start to fall apart due to long ticket times. I used to say that at least Gameservers was more affordable, but my ARK hosting is actually half the price of Gameservers for access to more system resources.

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